If a replacement is not available, we will offer an alternate item or full store credit for a future purchase. If the damage qualifies for an exchange, we'll be happy to exchange it for a non-damaged item if one is available. We will evaluate the photos and make a decision. However, if your merchandise purchased on has a significant defect right out of the box (e.g., the product is broken in half, has missing parts or missing accessories, etc.), please reach out to us immediately with photos, your name, your order number and what is damaged. Slight imperfections are typical with this kind of product and, in fact, often enhance the value. Most figures we sell are collectible, made in limited runs, and are often hand-painted or hand-assembled.
Please note that by purchasing goods from, you have agreed to the following terms.Īll sales are final at. We have developed what we believe is a fair return policy, as stated below. Many of our products are collectible and have certain conditions under which they must be returned in order to keep their value. Thank you for shopping with ! We hope that you enjoy your new purchase, and we are grateful for your business. does not guarantee product box/packaging. may cancel/refund orders at any time due to stock limitations, quality problems, inaccurate information from customers, fraud risk analysis, or any other reason. will not modify, reroute or cancel an order once placed. To see the most up-to-date estimate on a product’s arrival please visit the product page. Pre-orders are for items that are in development and are subject to shifting in-stock dates. All pre-order sales are final, with no refunds. Try your shoes on indoors in a carpeted area to avoid making them ineligible for a return.Īll Kidrobot & NECA sales are final at. Wigs, beards, facial hair, or any other artificial hairĪll shoes must be unmarked (without scuffs), unworn and in new condition.Shoe covers, boot tops, slippers, or other, similar footwear.The following items qualify for a return ONLY if they are in their unopened, original packaging - these items must not have been worn, used or altered in any way: During the Halloween season (September through November), returns may take up to 4 weeks. Returns are typically processed within 2 weeks of receiving the item. Replacement items will be shipped using the same method as the original order. Contact Customer Service within 14 days of the original order date, and we'll do everything we can to ensure you receive the replacement product(s) quickly. If you received an item that is damaged, we'll fix it - fast. We will refund your original order (minus original shipping charge.) You can place a new order to ensure it arrives by your event date. You can pay to reship the order, with an updated address, via the shipping level desired. Your order may be subject to a $15 charge. If your order is sent back to us as undeliverable and you still need your order, we can assist you. An order with Premium or Express shipping may be delayed if only a PO Box is provided. Incorrect Addresses and Return-to-Sender Packages: If an incorrect shipping address is provided, the delivery of the package may be delayed. Note: Returns for seasonal merchandise (e.g., Easter, Halloween, and Christmas) can be returned up to 7 days prior to the holiday. For your protection, we recommend you insure your return shipment.We recommend using a traceable shipping method with delivery confirmation.Item(s) must be new, unused and in their original packaging, along with all accessories.A return label with be emailed to you and if used, $7.99 will be deducted from your refund. A return label can be requested by emailing with your order number.Items returned for a refund will incur a 12% restocking fee.Returns must be postmarked within 15 days of the original order date.
The following criteria must be met to be eligible for a refund:
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